Sustain External Customer Service Experiences Without Great Internal Service Cooperation
One of the hallmarks of every legendary customer service organizations is that they have awesome internal service cooperation.
A leader’s number one job is to enable their people with skills so they can create personalized differentiated customer experiences.
The second most important job for a leader is to remove stupid policies, procedures and obstacles that get in the way of internal and external service excellence.
I have an idea for you!
Posted on Fri, August 8, 2014
by Kurt McDowell filed under