Personalized Service Recovery
A lot of people for a very long time have been writing about the importance of service recovery.
Obviously, recovering when you haven’t delivered to your customer’s expectations is critically important.
Like anything in life, there are good and bad ways to go about recovering with a customer.
One of the worst ways you can behave when recovering is to treat every circumstance and individual the same.
If you desire the type of recovery process that will turn your customers from sad to glad then your better personalize each and every recovery process!
One of the best ways to create a personalized recovery process with each and every customer...READ MORE>>>
Posted on Wed, June 18, 2014
by Kurt McDowell filed under