Peer-to-Peer Reinforcement is Most Effective
Peers are the most useful reinforcers available to your organization - even more than front-line supervisors. Peer reinforcement is also the most underutilized.
Only those in the same or similar position in the workplace:
- are in the best place to deliver positive and immediate feedback (reinforcement)
- are looked on as a trusted source of feedback for behavior by their peers
The only problem is that most employees have never been educated on the impact they can have in bringing desired corporate values/behaviors to life, and even worse, management does not reinforce or encourage these actions. Companies need to place necessary attention on peer reinforcement along with well defined job descriptions, and different processes to layer/enable recognition within the overall enterprise framework.
Management often has opted for team reinforcement over a true peer-to-peer initiative, and have not received the measurable success in performance improvement desired. I've written about team recognition in a previous post.
When your organization empowers peers to be a driver of reinforcement for each other, process and performance improvements occur much faster - and most importantly - last longer.
Note: For more information about training managers to reinforce peer-to-peer, contact us or learn about our recognition training compendium.
Posted on Wed, April 27, 2011
by Kurt McDowell filed under