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Motivational Minute Blog

Everything listed under: Personalized Service Interactions

  • Customers care about getting served in a way that they want to be treated

    The Customer Doesn’t Care How You Want To Be Treated A lot of people, in fact most people, talk about the importance of the golden rule. The golden rule being, “Treat the customer as you want to be treated.” I don’t think the golden rule was ever good advice. Today, it is horrible advice!

  • The Seven Success Secrets to Thrive in the Personalization Economy

    If you don’t exude these seven characteristics you are pretty much going to be replaced by an app or a robot. If, however, you integrate these seven characteristics into your daily behavior, you will thrive in the personalization economy. Authentic Empathetic Hospitable Competent Committed Fun Friendly      

  • To Be The Best, You Must Personalize Everything For Everybody!

    I believe the experience economy is evolving to a personalization economy. To be the best now and in the future requires that you create personalized sales and service interactions. One of the simplest yet most powerful ways you can be the best is to always see the world through your customer’s lenses.

  • Personalize or be Commoditized!

    I think it is critically important that you and every other human being learn how to create and deliver Personalized Service Interactions. I believe this is the only way to make you and your company recession proof. If you want to learn how to create the interactions that every human being craves and be in a position to protect your customer from the competitor who wants to steal them this is the best way!