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Motivational Minute Blog

Everything listed under: customer retention

  • What Does Every Most Admired Global Company Have In Common?

    I have traveled almost 4 million miles working with organizations and their leaders, helping them create cultures that produce exceptional employee and customer experiences. We have done implementations in over 50 countries and 15 languages. The one thing each and every one of these most admired companies shares in common is they provide skills that make their associates more marketable.

  • How Do You Personalize Your Service Interactions?

    The question of “How do you personalize” is equally important regardless of what industry or function you are in. Yes, I believe it is critical that every person, every department and every organization learns how to create personalized, authentic, and friendly interactions. We need to think about how these interactions are going to play out at different touch points and different channels in the customer experience journey.

  • Employee Attitudes and Customer Retention