Forum for People Performance Management and Measurement

The Forum for People Performance Management and Measurement is conducting relevant research studying the linkage between recognition, job performance, and overall business value. One of the most recent studies , The Value and ROI in Employee Recognition (Aug. 2009) provides real-world support for the findings of the major research studies - that organizations that recognize their workers will, on average, outperform those that don’t. Here are some other great White Papers by the Forum:

Employee Lifetime Value - What is it?
The Relationship between Employee Attitudes, Customer Attitudes and Customer Spending (A 10% increase in one key driver, the extent to which employees try to satisfy customers, translates into a 22% increase in customer spending.)
The Road to an Engaged Workforce
Linking Organizational Characteristics to Employee Attitudes and Behavior (and it's effect on market response and financial performance)

The Forum for People Performance Management and Measurement was founded at the Department of Integrated Marketing Communications in the Medill School of Journalism at Northwestern University.