Boost Employee Morale And Your Bottom Line
In these hectic, overworked, understaffed times, it's easier than ever for managers (who are as overworked than their subordinates) to come acrosss omething like the Quintus Arrius line to Roman slaves in the movie, Ben Hur, " ... we keep you alive to serve this ship, so row well and live!" Itdemonstrates how easy it is to come across as a leader who believes that everyone is lucky to have a job, so keep your nose to the grindstone and don't complain.
Sadly, this view, while effective during this struggling economy, is killing productivity and will lead to significant retention, recruiting and training costs down the road. The moment your employees begin to feel you don't appreciate them and that they're only on board to row, you have amplified the root cause of low employee morale and it's going to cost you big time.
Form Relationships Built on Trust
Strong,effective relationships are built on trust. If you don't have strong,trust-based relationships with your staff, everything you do to recognize them will be seen as manipulation. When employees feel that you are using recognition to "get more out of them"rather than to show that you value them personally, they begin to emotionally disengage and morale suffers. It's not hard to develop trusting relationships with your people, but it does take time,consistency and integrity.
The book The One Minute Manager introduces a theory of personal responsibility that allows managers to get maximum results with a minimum of time invested with each staff member. The secret is in showing them respect, defining their expectations and avoiding micro managing. Most employees respond well to being given enough rope to hang themselves, as long as their job is well defined and they are allowed to fail periodically without fear of unrealistic retribution. Respected employees are more alert, creative, and productive. When they do make a mistake, they'll fix it, move on confidently and don't make that mistake again.
Source: John Schaefer is a consultant with more than 20 years of experience helping companies realize and react to what he calls, "The Employer/Employee Disconnect."He is the author of The Vocational Shrink -- An Analysis of the Ten Levels of Workplace Disillusionment, as well as training program "Why Should Supervisors Care?
Posted on Mon, March 15, 2010
by Kurt McDowell filed under